residential and business consumers
Open Internet Compliance Statement
The FCC’s rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and;
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic; and;
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Congestion Management: We limit each customer to the amount of bandwidth allocated to them according to their payment plan. This ensures we have control on the amount of traffic going through each AP and our total network. We seek to provide consistent, reliable speeds at all times. Congestion does not occur since we continue to add bandwidth. Application-Specific Behavior: We do not block or rate-control any particular application or protocol.
Device Attachment Rules: For our fixed wireless broadband service only Subscriber Unit radios owned and installed by a qualified Transwave technician will be provisioned to connect to the Transwave Network. There are no restrictions on the devices that may be connected at the customer premises. Any device capable of connecting to an Ethernet port may be connected to the designated Transwave point of demarcation.
Security: It is the end user’s responsibility to ensure they are using secure sites and have adequate firewall and anti-virus software protection on their computers.
ISPs must disclose the following network performance characteristics:
Service Description: Transwave provides fixed wireless broadband. We use a variety of licensed, coordinated and unlicensed radio frequencies to deliver the services to the customer. Expected speeds are based on contracted service plans. All service plans will support VoIP traffic.
Impact of Specialized Services: Specialized services have no impact on the delivery of customer throughput.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Pricing: Dedicated access services start at $225 for 5 MB. Please contact Transwave for commercial rates and terms.
Privacy Policies: Transwave does not capture or store any browsing information. Network management does monitor bandwidth usage. Transwave does not provide any information about traffic to third parties without a legal request nor do we use any traffic information for non-network management purposes.
Redress Options: Transwave maintains 24×7 on call technician for emergency issues. Customer complaints are handled on a case-by-case basis. Or if there is a SLA in place, we work to respond to trouble calls within the specific response times delineated in each customers SLA.
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.
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