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Maintenance
Maintenance Control Center
Knowing how critical your communications network is to your
business our objective is to ensure maximum system availability
for all of our customers. All problems detected at customer
facilities are reported through the Maintenance Control Center
(MCC), which is the focal point of our field engineering
operations. Customers can
access the MCC via our toll-free hotline, which operates 24
hours per day, seven days per week. At the MCC, a maintenance
dispatcher coordinates the deployment of our field engineers.
Before doing so, all pertinent diagnostic information is
retrieved from our MCC Database.
This information is then
supplied to the field engineer so that a plan of action, which
includes any spare parts required, is known prior to their
dispatch. Once dispatched, the MCC monitors the progress of work
performed in the field and coordinates all activities with the
customer. All new information is then logged into the database
for future reference.
The MCC Database
stores complete customer profiles and service histories to
ensure that all pertinent information is readily available to
the dispatcher and field engineers. The database includes
complete listings of all customer locations with equipment,
system diagrams and spare parts lists for each, as well as
up-to-date information on all previous service calls.
Flexible Contracted
Services
Transwave Communications Systems, Inc.
offers flexible service options to meet the diverse needs of its
customers. Preventative maintenance programs and schedules are
based on customers' individual requirements, industry standards,
FCC regulations and manufacturer recommendations. Corrective
maintenance is incorporated in our standard maintenance
functions. This provides customer savings in the form of timely
response to restore systems and repair of failed equipment. All
programs provide both preventative and corrective
services, and can be customized to meet your specific
requirements.
Regional Subcontracted Technincal
Support
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