Rich Cowan joined Transwave in 2013. He reports directly to the President. As part of the Internet Service Provider Engineering Department Rich designs and troubleshoots network routing, connectivity, security and resiliency. He provides engineering support for Transwave’s private microwave network installations and is responsible for Transwave’s internal LAN and WAN infrastructure. He also provides over-the-phone and on-site technical support to resolve electronic failures and service events. Rich interacts with the Sales Department in a consulting/pre-sale role.
Rich has been in the computer networking industry for over thirty years as a field engineer, support technician, project manager and technical support manager. He has extensive experience designing, installing and supporting network wireless networks, routers, firewalls, switches, load balancers, servers, internet connections and dynamic routing protocols. This experience encompasses secure wireless networks; multi-site WAN routing implementations; secure, redundant Internet connectivity solutions; virtual private networks (VPNs); re-IP addressing for multi-site companies and ISP load balancing in industries including manufacturing, banking, insurance, legal, education and distribution.
Rich has numerous technical and training certifications from Cisco, Microsoft, Novell and CompTIA. He holds a Bachelor degree from Fredonia State College.